Shipping & delivery policy:

By ordering from our store, you acknowledge that you have read, understood and agreed to our shipping and delivery policy, and that means compliance with these policies and everything in them

All our shipments are subject to all policies, terms and conditions of service provided by our shipping and delivery broker, and our store cannot be claimed in any way for any compensation or dues in the event that the order is confirmed and the beneficiary is notified or the customer receives the order except in the following case:

If the item you received is damaged , You can submit a return request to customer service to customer service through the approved means of communication, in order to take the necessary action regarding receiving the item, examining it, and completing the return or replacement procedures ( Return, exchange and order cancellation policy. )

Nots: The store is not responsible for any request that the customer did not respond to within a week from the date of the request.

* The shipment is followed up and received by the customer directly with the shipping company.

– What is the shipping cost in Saudi Arabia?

   The shipping cost is 25 riyals, and if the total invoice is more than 100 riyals, shipping is free.

What is the approved shipping company?

   The approved shipping company for regions within the Kingdom of Saudi Arabia is “SMSA”, and shipping can be done through other companies according to availability and the fastest, and according to the scope of coverage of the shipping company within the Kingdom.

How many days do I have to wait for my order to arrive?

   You will not have to wait long, as we are working on your request as soon as the purchase is completed.

   You will receive your purchases within 2-10 working days within the Kingdom of Saudi Arabia.

How can I track my order and where it arrived?

   The shipment number will be sent to your e-mail registered in your account with us, and you can track your shipment from the official shipping company website.

   You can also contact them for any inquiries related to shipping and delivery through their contact numbers 

   And you can contact us directly if you encounter any problem / support@makute-ksa.com

Can I change my address after ordering?

   Yes, before shipping the order only.

How to deal with my order if it was shipped but I did not receive it for a reason

(I registered the wrong address / I was not present / I registered the wrong contact number / I did not respond to the delivery representative) and it was returned to you?

   In casethat your order is returned due to an error on your part, the freight value will be deducted from the customer and the order will be rescheduled again.

• The item is ordered from the online store directly, and payment is made before shipment through the various payment methods activated in the store
• The expected time for shipping the order is from the time the order is shipped to its arrival to the customer from 2-10 working days.
• Shipping is available to all cities within the Kingdom of Saudi Arabia, and soon it will be available in the Gulf and internationally.
• After completing the shipping process, the customer will be notified of the shipping information directly.
• Shipping of orders takes place within one to eight working days and it is up to the shipping companies and their work pressure.
• The customer will be contacted by the shipping company to coordinate between them at the appropriate time to deliver the order.
• When sending the order to the shipping company, the product is outside the powers of our store and the shipping company is responsible for the safety of the order.
• If the status of the order is “in progress or in delivery” the order cannot be modified, or the customer will pay the delivery cost again.