Shipping and delivery policy:

By ordering from our store, you acknowledge that you have read, understood and agreed to our shipping and delivery policy, which means complying with these policies and all of their contents.

All our shipments are subject to all policies, terms and conditions of service provided by our shipping and delivery broker. Under no circumstances can our store be required to pay any compensation or dues in the event that the order is confirmed, the beneficiary is notified, or the customer receives the order, except in the following cases:

If the item you received is damaged or defective, you can submit a return request to customer service through the approved means of communication in order to take the necessary measures regarding receiving the item, examining it, and completing the return or exchange procedures. Return, Exchange and Order Cancellation Policy. )

Note: The store is not responsible for any request that the customer does not respond to within a week from the date of the request.

*The shipment is tracked and received by the customer directly with the shipping company.

-What is the shipping cost within Saudi Arabia?

   The shipping cost is 25 riyals, and if the total invoice is more than 100 riyals, shipping is free.

-What is the approved shipping company?

   The approved shipping company for regions within the Kingdom of Saudi Arabia is “SAMSA.” Shipping can be done via other companies, depending on what is available and fastest, and depending on the shipping company’s coverage within the Kingdom.

-How many days do I have to wait for my order to arrive?

   You won't have to wait long, we'll process your order as soon as you complete your purchase.

   Your purchases will be delivered to you within 2-10 business days within the Kingdom of Saudi Arabia.

- How can I track my order and where it has reached?

   The shipment number will be sent to your registered email address, and you can track your shipment on the shipping company's official website.

   You can also contact them for any inquiries regarding shipping and delivery through their contact numbers. 

   You can contact us directly if you encounter any problem. support@makute-ksa.com

-Can I change my address after ordering?

   Yes, only before order is shipped.

- How will my order be handled if it has been shipped but I have not received it due to:

(I registered the address incorrectly / I was not available / I registered the contact number incorrectly / the delivery representative did not respond) and it was returned to you?

   If your order is returned due to an error on your part, the shipping cost will be deducted from the customer and the order will be rescheduled for shipping.

  • The product is ordered directly from the online store and payment is made before shipping through the various payment methods activated in the store.
  • The expected time for order shipping is from the time the order is shipped until it reaches the customer, from 2-10 business days.
  • Shipping is available to all cities within the Kingdom of Saudi Arabia and will soon be available in the Gulf and internationally.
  • After the shipping process is completed, the customer will be notified of the shipping information immediately.
  • Orders are shipped within one to eight business days, depending on the shipping companies and their workload.
  • The customer will be contacted by the shipping company to coordinate the appropriate time to deliver the order.
  • When the order is sent to the shipping company, the product is outside our store's jurisdiction and the shipping company is responsible for the safety of the order.
  • If the order status is “in process or being delivered,” the order cannot be modified, or the customer will have to pay the delivery cost again.